SHIPPING POLICY

It’s fast, it’s insured and it’s secure!

All purchases are insured by our independent insurance company whilst in transit.

Domestic Shipping

We use Startrack Logistics for domestic orders.

All domestic orders over $5000AUD qualify for free shipping.

Orders under $5000AUD will  incur a $21 shipping charge. 

Multiple orders placed within the same week may be shipped together under a single shipping charge. 

We do not accept responsibility for delays incurred once an item is in transit.

SIGNATURE REQUIRED

Your order must be signed for upon delivery.

TRACK YOUR SHIPMENT

For extra peace of mind, we’ll give you the tracking number for the parcel enabling you to track it online here.

DAMAGED ON ARRIVAL

If an item delivered to you arrives damaged, please call us immediately on +61 8 9759 1355. Please retain all packing materials unless instructed otherwise by Nina’s. Claims for damaged or missing items must be reported within 3 business days of receipt of your order. Contact Nina’s in the event of lost or damaged returned shipments.

International Shipping

International shipping rates are based on the dimensions, weight and contents of your order. 

We ship internationally using Fed Ex. Any shipping fees, taxes and duties to be charged by the destination country are the responsibility of the purchaser.

DUTIES AND TAXES
We do not accept responsibility for any duties or import taxes, or other taxes applicable.

*International Freight delays might increase during Christmas periods.